A Complaint is an expression of grievance or dissatisfaction by a Customer, whether verbally or in writing, in relation to QInvest and/or actions by QInvest and its employees, in connection with the provision (or offer of the provision) of a product or service, if the provision of the product or service was or would be a regulated activity.
The Compliance department will conduct a review of the facts and circumstances in relation to the complaint. The review will normally require discussions with relevant individuals and may require a review of records. If the complaint has not been resolved by close of the next business day, then QInvest will issue a letter to the customer.
All Complaints may be submitted to our Complaints Officer via the following email address Compliance-Dept@QInvest.com
or by post or by hand (during normal business hours only: from Sunday to Thursday, between 8:00 and 17:00) to the Complaints Officer, QInvest LLC, West Bay Area, Majlis Tawoon Street, Tornado Tower 39th floor, P.O. Box 26222 Doha - Qatar.